Fellow C-Levels,
Subsequent to the presentation and advisement concerning our insufficient
information technology system I offer the following. I agree with the consultant’s opinion that
our current data transmission process, which has caused orders to be forgotten
and resulted in dissatisfied customers, requires an upgrade. The use of our current IT system has affected
our organizational efficiency and will not support our future growth model of
expanding our business through franchising.
To transform our firm and elevate our business I recommend we implement
a PaaS system as suggested by the consultants.
I believe the implementation of a PaaS system which uses cloud computing
infrastructure and offers us the ability to create customizable applications to
fit our business needs is the best solution to our problems. The cost charts provided by the consults
prove the conversion while costly will generate a positive ROI. I can already envision orders being entered
into the system and automatically send to the drivers handheld devices complete
with accurate customer information and easily accessible maps and directions to
the project sites. Then, once the
drivers complete each project real time data will be sent back to our corporate
headquarters for invoicing. In addition,
payroll reports will be generated automatically and sent to Mr. Kingo for
approval. The upgraded IT system will
have an immediate impact on our operations and enable us to meet the growing
demands of our business and support our future franchising growth plans.
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